FAQs

Do I need an account to order?

No. You can check out as a guest. An account makes reordering faster and keeps your order history and tracking in one place.

How do I place an order?

Choose your article, select the quantity, add it to your cart, then go to checkout and enter your delivery address and phone number. Pick Cash on Delivery or a prepaid method and confirm. You will get a confirmation email straight away.

I did not receive a confirmation email.

Check your spam and promotions folders first. If it is not there, the email address may have been typed incorrectly at checkout. Message us with your name and phone number and we will find the order.

Can I add an article to an order I already placed?

Only before dispatch, and only if the parcel has not been packed. Message us on WhatsApp as soon as possible. Otherwise, place a second order.

How do I cancel my order?

Message us with your order number before it is dispatched. Once the parcel is with the courier it cannot be cancelled.

Is everything shown on the website in stock?

Almost always, but designs sell out quickly and stock updates can lag by a few minutes during a sale. If an article sells out after you order it, we will contact you and offer an alternative or a full refund.

What payment methods do you accept?

Cash on Delivery across Pakistan.

Is Cash on Delivery available everywhere?

 It is available in almost all areas our couriers serve. If it is not available for your address, checkout will show you.

Can I open the parcel before paying?

Yes. You have the right to check the parcel in front of the rider. If something is wrong, refuse it and message us the same day.

Are prices inclusive of tax?

Yes. All prices are shown in Pakistani Rupees and include applicable taxes. Delivery is calculated separately at checkout.

How do I use a discount code?

Paste it into the discount box at checkout before you confirm. Codes cannot be applied after an order is placed and cannot be combined unless we say otherwise.